We at Fitrich are committed to protecting your personal information and delivering a safe, transparent, and customer-friendly shopping experience.

Privacy Policy Fitrich values your privacy. All personal information collected will be used only in accordance with our policy and never shared without your consent. We may update this policy periodically — please check this page for the latest version. (Last updated: October 2020)

Payment Policy When placing an order, we collect only the information necessary to complete your purchase — such as name, contact info, and payment details. Your credit card number is never stored and is securely processed via certified payment gateways.

What We Collect & Why:

● To process and track orders

● For customer service and communication

● To improve our services and website

● To share exclusive offers and promotions

● For product reviews and feedback collection Who Sees Your Data? Only trusted affiliates (e.g., delivery partners, payment processors) will access your information — solely to complete necessary services. They are strictly prohibited from using it for other purposes. Reviews: By submitting a review, you allow us to publish your name, age, location, and review content on our platforms, subject to approval. Opt-Out / Data Deletion: To unsubscribe from emails or request data deletion, visit our Contact Us page and select Data Deletion Request.

Shipping Policy All successful orders will be packed and shipped within 2–7 working days. You’ll receive a shipping notification email with tracking info once your parcel is dispatched.

Note:

● Delivery timeframes are estimates and not guaranteed

● We are not liable for courier delays, incorrect shipping info, or unresponsive recipients

● Please ensure all contact and shipping information is accurate — changes cannot be made once an order is confirmed Assumption of Risk: Once your order leaves our warehouse, risk transfers to you. Our logistics partners operate with a 98.99% success rate. For shipping issues, please contact the courier directly. Duties & Taxes: Fitrich covers all import duties and taxes.

If you are asked to pay these fees upon delivery, please email us at support@fitrichmalaysia.com with:

● Your Name

● Order Number

● Proof of Tax Charge

● Payment Receipt We’ll refund you via e-Voucher, PayPal, or your preferred method.

Return Policy To request a return, please contact support@fitrichmalaysia.com within 7 days of receiving your item(s) with:

● Order number

● Reason for return

● Photo/video proof (if applicable)

Returns are accepted only for:

● Incorrect items

● Defective or damaged products

● Allergic reactions to specific approved products* Applies only to selected items. Certified medical documentation is required. Do not discard the product unless advised.

Return Terms:

● Item must be unused and in original packaging

● All return shipping costs are borne by the customer

● Refunds may take 14–20 business days after the item is received and inspected

● Refunds are made via original payment method or voucher, depending on your preference ● Points/vouchers used for the order will be adjusted accordingly

● Fitrich is not liable for lost parcels during return transit Returns are applicable only for items purchased from our official store.

Terms & Conditions Fitrich reserves the right to:

● Reject return/refund requests that do not meet our policy

● Amend or update these terms at any time without notice By placing an order, you agree to all terms stated above.

Need Help? For any questions regarding our policies or your shopping experience, please email: support@fitrichmalaysia.com We’re here to help.

Frequently asked questions

1. How do I place an order?

You can place an order directly through our website:

1. Choose your product
   

2. Click “Add to Cart”
   

3. Proceed to checkout and complete payment

You’ll receive a confirmation email once your order is successful.

2. What payment methods do you accept?

We accept:

• Credit/Debit Cards (Visa, MasterCard)
  

• FPX Online Banking
  

• eWallets (Touch ‘n Go, Boost, GrabPay, etc.)

All payments are processed securely.

3. Can I change my order after placing it?

Once an order is placed, no changes can be made. Please double-check your details before completing your purchase.

4. When will my order be shipped?

Orders are processed and shipped within 2–7 working days. You will receive an email with tracking details once your parcel is shipped.

5. How do I track my order?

After shipment, we’ll send you a tracking number and link via email. You can track your parcel using the courier’s tracking system.

6. Do you ship internationally?

✅ Yes, we ship worldwide!
International shipping fees and delivery times vary by destination. Estimated delivery is 7–21 working days, depending on your location.

7. What if I received a wrong or damaged item?

We apologize! Please email support@fitrichmalaysia.com within 7 days with:

• Order number
  

• Photo/video of the item
  

• Description of the issue

We’ll assist with a return or replacement.

8. Can I return an item?

Yes, you may return items within 7 days if they are damaged, defective, or incorrect. Please check our Return Policy for full terms.

9. Do you offer refunds?

No Refund

10. Are your products safe and certified?

Absolutely. All Fitrich products are:

• Lab tested
  

• KKM (Ministry of Health Malaysia) registered
  

• Vegan-friendly & made from natural, organic ingredients

11. Can your products cause allergic reactions?

All ingredients are clearly listed. If irritation occurs, stop using and consult a doctor. Reach out to us with a photo and report for assistance.

12. Need more help?

Contact us:
📧 support@fitrichmalaysia.com
We’re always happy to assist you.